Do I need to register before placing an order?

To place an order with us you will need to create an account. As an online healthcare provider, we have to follow strict guidelines, part of which require us to maintain accurate and concise customer profile records that are managed and secured within our website.

The data you provide is only viewed by the relevant healthcare professionals and team members when necessary to dispatch your order and is stored in accordance with GDPR. You cannot order a prescription only medication on our website without registering and completing an online consultation form.

Where does my weight loss medication come from?

All medication is purchased directly from the manufacturers authorised US distributor and stored at our US based GPhC registered pharmacy. It is then dispensed to you directly from the pharmacy once your consultation is approved by a member of the Prescribing team.

What happens if my prescription is not approved after making payment?

After you complete your online consultation, select products and make the payment, our prescriber will go through your consultation in detail and may phone you to ask further questions in order to determine whether the medication is suitable. Simultaneously, I.D and age verification checks will also be carried out in the background.

If the prescriber does not approve your prescription for any reason, or if the age verification checks are not successful, you will be issued with a full refund immediately.

What is your refund policy?

If you change your mind after placing your order then please email us immediately quoting your order number. We are happy to offer you a full refund with no questions asked as long as the products have not been dispensed.

Once dispensed, the product becomes labelled specifically for you and packed and we are unable to re-use it. Therefore, you will not be able to cancel your order after this stage. Medicinal products cannot be returned due to legislation governing the sale and supply of medicines in the US.

Orders are usually processed and dispensed on the same day of placing the order, therefore if you would like to make changes or cancel your order, please ensure you contact us immediately after placing the order.Refunds will be issued to your original payment card.

Please note that We do not manufacture any medicines and only dispenses medication and products licensed in the US. You are not entitled to a refund if the efficacy does not meet your expectation or if you have been unable to lose a desired amount weight. Prescription only medication cannot be returned or refunded due to the legislation governing the sale and supply of medicines

Why do we need your phone number?

This is for 2 reasons. Firstly, it may be necessary to contact you if the prescriber has some further questions about your health, having already reviewed your consultation. If we contact you by phone, it minimises any delay to your order, and is one of the quickest ways to overcome any issue.

Secondly, you will receive delivery notifications by sms/text message. Therefore by providing your mobile number you will be able to utilise this service.